1. Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping
We offer the following shipping options within [Your Country]:
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-3 business days.
Shipping charges for your order will be calculated and displayed at checkout.
3. International Shipping
We offer international shipping to most countries. Shipping charges and estimated delivery times will be calculated at checkout.
Note on Duties & Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Untitled Needleworks is not responsible for these charges if they are applied.
4. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
5. Lost or Damaged Items
If you haven’t received your order within 10 days of getting your shipping confirmation email, please contact us at support@untitledneedleworks.com with your name and order number, and we will look into it for you.
In the event that your order arrives damaged, please email us as soon as possible with your order number and a photo of the item’s condition.
6. Contact
If you have any further questions, please don't hesitate to contact us at support@untitledneedleworks.com.